1. How can I contact customer support?
You can contact our customer support team at:
Email: info@solsneaks.com
Phone: +44 7848134541
Our support team aims to respond to all enquiries within 12 hours.
2. Where is SOLSNEAKS located?
SOLSNEAKS LTD is based at:
126 New Walk, Leicester, LE1 7JA, United Kingdom
3. How long does shipping take?
Orders are usually processed within 1–2 business days.
Delivery typically takes 6–8 business days, depending on your location. Once your order has been shipped, you will receive a tracking number.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information and a tracking link.
You can use this information to check your delivery status at any time.
5. What is your return policy?
We accept returns within 30 days of delivery for unused items that are in their original condition.
Returns are free, and refunds are issued after the returned item has been inspected.
Please contact us at info@solsneaks.com before sending any item back.
6. What happens if my item is damaged or delivered incorrectly?
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
We will review the issue and, where appropriate, arrange a replacement or refund.
7. Can I cancel or change my order?
Orders can be changed or cancelled before they are shipped.
If you need to make a change, please contact us as soon as possible. Once an order has been shipped, we may no longer be able to make changes or cancel it.
8. Do you charge any additional fees?
All applicable prices are clearly displayed during checkout. We do not add hidden fees to your order.
For international orders, customers may be responsible for any customs duties, taxes, or import charges imposed by their country.